Frequently Asked Questions - Zoho CRM

Why should I use the CRM Case function?

The Case function in Zoho CRM will allow you to centralise your client support questions/issues in one location - your CRM.

Zoho CRM Case module includes case numbers per support question / issue, helping you to track issues, plus the ability to log answers as Solutions.  The Solutions can be searched by your support team, which will help them close support cases more quickly.

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