What is CRM
Frequently Asked Questions - Zoho CRM

What is CRM?

CRM means "Customer Relationship Management." CRM is not simply software – it is a partnership of business strategy and technology that helps you build relationships between sales, marketing, customer service, management and other functions that handle customer communications for a business.

For a more detailed look at the concepts of CRM and how to best implement a CRM project, we have an extensive list of articles and other resources in the Resources link in the left menu.

If you should need any further information please do not hesitate to contact us.