Frequently Asked Questions - Pre-Sales Questions

Software concepts - what is a bug?

A software bug is an error, flaw, mistake, failure, or fault in a computer program that prevents it from behaving as intended.

A feature requirement, a 'nice-to-have' function that may not be present in a software solution, or misuse or lack of knowledge of the functions of the system does not constitute a ‘bug’.

It is important to understand the difference between a wish list of features and software bugs.

Subscribers to all of the Zoho online business tools will automatically receive bug fixes, upgrades and patches completely free of charge for as long as they subscribe to the service - all part of the 'Software as a Service' concept.

As part of our support packages CRM Asia Solutions will forward software feature requests to Zoho on your behalf and liaise with them on any bugs that you may find so that they are fixed as quickly as possible.

If you would like to have more information on CRM Asia Solutions' services please contact us here.