Zoho Support For Help Desk, Customer Service And Technical Support Professionals
Zoho Support is a powerful on demand HelpDesk and KnowledgeBase solution that gives you full support capabilities for your customers. Prioritize, manage and close customer support requests that can be received via a variety of channels. Create your own corporate online knowledgebase and use this to answer client support tickets quickly and efficiently. Analyze support team performance, implement a structured Service Level Agreement infrastructure. Do it all online with Zoho's online customer support solution, Zoho Support.
Prioritise and Close Support Tickets Zoho Support online HelpDesk software allows you to prioritise, assign and close support tickets faster than ever, resulting in happier customers and repeat business.
Maintain Customer Contracts and SLAs Zoho Support helps you to automate your Service Level Agreements and ensures compliance so you can deliver the best service to your customers.
Measure and Improve Performance Zoho Support has a powerful dashboard feature and inbuilt reporting, which allows you measure what matters and improve the key parts of your Help Desk process.
Customise the Look and Feel Adapt Zoho Support to fit your needs with custom fields, email templates and HelpDesk workflow to match your business. Integrate Zoho Support with your existing systems using the advanced API.
Work Smart. Not Hard. By using Zoho Support web based support software you can set SLA priorities, queue tickets and keep your support agents working on what really matters to your business.
Provide an Online KnowledgeBase Zoho Support has a powerful inbuilt KnowledgeBase system that allows you to create FAQ and articles for your customers so that they can help themselves and reduce ticket volume.
Flexible implementation packages available - contact us for more information
Rich features with intuitive, customisable user interface
No hardware or software or IT maintenance required